Responsible gambling

Gambling should be a fun, entertaining activity. If you choose to play, it’s important to protect your wellbeing and keep control over your time and money. The guidance below is written in a supportive, practical spirit — to help you recognise risks, use tools when they are available, and find real‑world help if you need it.

Play Responsibly

Set clear limits before you start. Decide on a budget, a time limit, and stick to them. Treat losses as the cost of entertainment rather than a way to make money. Make sure gambling never replaces essential expenses like rent, bills, food, or healthcare.

Decide a deposit amount you can afford to lose and do not exceed it.
Plan a time limit for each session and take regular breaks.
Avoid gambling when you feel low, stressed, or under the influence of alcohol or drugs.

Warning Signs

Watch for changes in your behaviour or routines that might indicate gambling is becoming a problem. Early recognition makes it easier to take effective steps.

Spending more money or time than intended on gambling.
Chasing losses: trying to win back money after a losing session.
Neglecting work, family, or social commitments because of gambling.
Feeling anxious, irritable, or restless when not gambling.
Borrowing money, using credit, or selling possessions to fund play.
Hiding gambling activity from others or lying about it.

Tools to Help You Stay in Control

Many players find it helpful to use practical tools to manage play. If these options are available on your account, they can be powerful when used consistently. If you cannot find a feature, contact support and ask what measures they can offer.

Deposit limits: Set daily, weekly or monthly caps to prevent overspending.
Session timers and reminders: Use alarms or in‑site session alerts to avoid long sessions.
Loss and wager limits: Restrict how much you can lose or wager within a set period.
Time‑outs: Short breaks (for example 24 hours to 30 days) to step away from play.
Self‑exclusion: Longer‑term blocks from the site, typically ranging from months to years.
Reality checks: Decide proactive steps — for example, automatic logout after a set time, or scheduled breaks.

Self-Assessment

Answering a few honest questions can help you understand where you stand. If you answer “yes” to several, consider using tools or seeking support.

Do you often spend more time or money on gambling than you planned?
Have friends or family expressed concern about your gambling?
Do you gamble to escape problems or bad moods?
Have you tried to stop or cut down and been unable to do so?
Have gambling losses caused financial harm or affected daily life?

How to Get Help

If gambling is causing distress, reaching out early can make a big difference. Speak to someone you trust, and consider professional support if the problem continues.

Talk honestly with a friend, family member, or a trusted healthcare professional.
Contact your account support team and ask about available controls (limits, time‑outs, self‑exclusion) and the process to activate them.
If you feel immediate distress or a risk of harm, seek urgent local help from health services in your area.
Consider counselling or therapy from specialists experienced in gambling issues; many offer confidential, evidence‑based support.

Account Controls and Verification

To protect both your security and the fairness of play, accounts may require identity verification before certain actions — particularly withdrawals. Verification helps keep your account safe and prevents misuse.

Verification may include submitting ID documents and proof of address; this process can delay withdrawals until completed.
If you want to limit access immediately, request a temporary account lock or self‑exclusion through support.
Ask support how to set or change deposit limits, time‑outs, and any available responsible‑gambling tools in your account area.

Support for Friends and Family

If you are worried about someone else, your support can be an important first step. Approach the person with understanding and without blame.

Focus on observable changes and express concern rather than accusations.
Encourage them to consider limits, professional advice, or self‑exclusion.
Offer to help them find local services or to contact account support together, if they agree.
Remember your own wellbeing — supporting someone with gambling problems can be stressful; seek guidance for yourself if needed.

Our Commitment to Safer Play

We encourage mindful, responsible play and want every player to enjoy gaming safely. If you ever have questions about tools, verification, or support options, please contact customer support and ask for assistance. Asking for help is a strong, positive step — you don’t have to manage this alone.